Lead Time & Order updates

     We are currently experiencing material shortages which have caused us to exceed our estimated lead time on some orders. This delay is primarily due to the general scarcity of materials being experienced across many industries. In our case, this has caused extremely erratic supply shipments; often delivered extremely late and with no advance notice provided to us. In addition to this we have seen an exponential increase in order volume over the last several months, and while we are extremely grateful for this, it has compounded the supply shortage.  

     We are doing everything possible to resolve the supply issues while also increasing our production capacity. However, we are a small business with limited resources and consisting of only a few employees so this is not a quick transformation. We ask for your patience and understanding as we work through these temporary obstacles.  Each piece we produce in our shop spends a considerable amount of time in human hands, not the cold metal appendages of a factory automaton. These pieces can only be rushed so much without compromising the quality.  

     For these reasons, alongside our growing exposure, we are receiving an extremely high volume of emails and messages. Due to our small size the amount of time spent answering emails daily is a (significant) contributing factor to the delay. Rest assured that every effort is being made to respond as quickly as possible, while continuing to fulfill orders. While we would like to provide daily updates to every customer awaiting an order, it is, at this time, not possible and takes away valuable production time.  No order is ever forgotten, and  will be fulfilled as quickly as is possible without sacrificing quality.  We cannot stress enough how truly appreciated each and every one of our customers are! We sincerely thank you for the incredible support and understanding shown by all and especially our repeat and long-time customers! We hope to continue to expand and create original products that set your builds apart from the crowd!